Complaint Handling - How FDA and ISO Regulations effect

Compliant handling is one of the most important customer feedbacks which can never be missed. Many warning letters cite wrong way handling of compliant as one of the main reasons of receiving warning. But it is confused by most of the manufacturers do not know how to document customer feedback, what constitutes a complaint and non-compliant feedback, and what do with "non-complaint" feedback. Some companies merey just implement the compliant management software with out knowing the rules and processes and end of hurting more to them selves. It is imperative to know what ISO and FDA regulations effect the compliant handling process.
Here is a webinar by ComplianceOnline on Complaint Handling in Compliance with FDA and ISO Regulations which gives and over view of solutions to the above problems mentioned.

Customer compliant software -

http://www.mastercontrol.com/white_papers/customer-complaint-software/customer-complaint-handling.html

http://www.lynksoftware.com/

www.etq.com/complaint

http://www.sparta-systems.com/solutions/customer-complaints/index.shtml

http://www.metricstream.com/solutions/complaints_management.htm