Overview of ISO 19011

- ISO 19011 provides guidance on the principles of auditing, managing audit programs, conducting QMS audits, as well as guidance on the competence of QMS auditors.
- It is applicable to all organizations needing to conduct internal or external audits or to manage an audit program.

ISO 19011 Basics

General Clauses:
Introduction
1 Scope
2 Normative reference
3 Terms and definitions
Guidance Clauses:
4 Principles of Auditing
5 Managing an audit program
6 Audit activities
7 Competence and evaluation of auditors
ISO 19011: Basics

Audit activities:
6.2 Initiating the audit
6.3 Document review
6.4 Preparing for on-site audit
6.5 Conducting On-site audit
6.6 Audit Reporting
6.7 Completing the Audit
6.8 Audit Follow-up